An Information Communications Technician (ICT) provides support to internal
and/or external customers, by using tools or systems to problem solve and
trouble-shoot routine and non-routine problems. This occupation supports
clients/customers with their systems.
Colour Schemes
Font Size
- A
- A
Information Communications Technician Apprenticeship
Level 3 - Advanced
Information Communications Technician Apprenticeship
They achieve this through monitoring and maintaining the systems and/or
platforms to maximise productivity and user experience. An ICT could be installing and configuring computer systems, diagnosing
hardware and/or software faults, solving technical and applications problems,
either remotely or in person. Some examples of these issues are slow
performance, connection problems, and an inability to access
data.